MTN - POOR HANDLING OF ACCOUNT

A payment of R159 was made on the 2nd of October.. A week later I was advised of another payment of R162 which was made as well..contract was upgraded on the 9th of October. Asked the consultant in store when will the next payment be made,he advised on the 1st of the new month...on the 22nd of October I received another sms stating I owe another R159,called customer care on the 23th of October ,asked the agent should I make the payment or not ,he advise ignore the sms..Mtn have not escalated the query yet,failed to advise me accordingly with regards to any payment date change,insist I make the 3rd payment but fail to realize that it was their customer services agent advised to ignore the sms..spoke to Elroy who escalated the matter to the wrong department - REQ *** <br> Called again on the 30/10/2015 spoke to Sibulele - *** - 21:42<br>