MTN poor delivery/Service from head office.

Complaining on behalf of a company. We tried to port 3 numbers to MTN and register 3 new contracts, so 6 contracts in total plus I think 1 sim card. Gerald at the Gateway store has been so helpful in trying to push the matter through but there just seems to be no hurry at the Head office. We are now about to Shut down and the 3 numbers being ported are for the staff on call so they need their phones and sims sorted by the end of today otherwise we have no means to contact staff in the event of an emergency should the port happen after shutdown as only the business numbers have been circulated. The original requests were logged on 1 December and we are still waiting! I phone just about everyday and have been to the store so many times now. <br> We have been MTN clients since inception, we have numerous contracts with MTN. I will be very happy once again if I can get this matter sorted by close of business today. By your own admission you have all necessary documentation, I don't understand how it can take this long?