MTN - Poor Customer Service - Lack of Feedback or Resolving of issues

My review relates to the ongoing issue of non-delivery of my device after having upgraded. The most frustrating part being that no-one at MTN is able to give proper feedback. Herewith my letter of complaint sent to them:

Good Morning

I am writing this email out of utter frustration and disappointment at the service I have received.

I completed an online upgrade on Friday, 14 August and delivery of my device was arranged - Refer Order Ref. No. ***

When delivery was made, the biometric verification failed. Now let me state that I have never passed a biometric verification with any of my MTN upgrades. A very frustrating system when it clearly does not work properly.

Be that as it may, the next step now was that manual delivery needs to be approved and arranged and this is where the worst frustration is. I have been following up for the past 7 days on a daily basis. There is NO ONE in MTN that can assist me in advising where we are in the process or to give me an update. Phone calls, emails, MTN Chat, Customer Service on X. NO-ONE!!

All I get is apology after apology, but yet my issue is not being resolved. I have now done my upgrade 11 days ago and yet, when checking with the couriers, the device is still in their warehouse as they are STILL waiting on manual delivery approval from MTN.

I am sending this message out of desperation, yet the reality is that this email will probably not even be looked at.

Should anyone see the urgency to call me, please do so on ***