MTN POOR CUSTOMER SERVICE

Good day Sizwe Schoeman, i have been waiting for the feedback and the detailed usage report but so far nothing. The usage report that was sent to me explicitly states that what you sent is not the true reflection then it tells me that you are then robbing or giving clients false information as to what really takes up the data. I got the sheet but it was not saying what app/ apps or stuff took the data and to me that was then useless moreover you (MTN) say on the email that the usage report is not the true reflection thus what is the true reflection then why omit it as where i am standing i need a true reflection to sort this matter as i feel MTN has ****** me of my data for two months and keeps debiting but NOT resolving the issue instead just sending a message here telling me that "We have logged a complaint, we are sorry for the inconvenience caused" more like brushing the client off then do nothing afterwards as it is the end of the week now and i logged a complaint 14th Aug already! This is so unacceptable as it has been two months now i am without data though you are debiting my account. Maybe i should cancel this contract, Sizwe is that your solution perhaps as the complaints department manager?