MTN Poor Customer Service

I have been struggling for the past year with MTN to sort out my account, firstly I upgraded my 2 contracts 1 with a phone and the other a laptop, my phone arrived but never the laptop, the excuse was they driver couldn't get hold of me which is a big lie, then a third party of MTN called me and they did the upgrade for me. I then received the laptop but only to find out there were 3 extra sim cards with different data plans on and they start charging me for it and I never used any of it. I then went to Menlyn MTN I returned the sim cards. Then I rceived another over charged bill again I called but as always no answer. Luckily I was advised to take back the laptop bundle which I did but, then after that my number was suspended I had to fight for my number to be on since I work with that number

So after June no one in the Retention department could be found because every time I was told the Retention department upgraded my contract, I had the email and contact number of the person who did the upgrade and every time I called no answer no response to emails, months went by only in November he contacted me, and as usual no call back after that A few month after I received a message to say I have been handed over to the lawyers, I contacted them and they can't even give me a reason why I was handed over I have to contact the retention department of MTN. Finally got hold of them and then I found out that my credit was not pass correctly and they will look into it.

I got fed up of all this empty promises and I than emailed every department of MTN. I got a call again from the person who upgraded my account and again we will look into it. then I was told to contact Mondo which is the third party of MTN to find out what is wrong with my account and they told me this is MTN problem to sort out, because once the contract is renewed MTN will then bill me.

So till today after several follow ups no response from anyone at MTN. I am married in community of property and this is affecting us from purchasing a house.

My issue is I have never ever had this problem MTN I have been a customer so long and yet this is the service you get , and all they can say SORRY FOR THE INCOVIENIENCE CAUSED WE APOLOGISE.....that does not fix the problem all they can do is send you to lawyers but can't solve the problem

I NEED HELP