MTN poor customer service

Update to my previous post: https://www.hellopeter.com/mtn/reviews/poor-client-service-f6c2ff8fdef28a***761159ee00be6a5210dc***

As stated in my previous post I was owed an amount of R4 512.04

On 16 October 2019 I received a payment from MTN for R1 328.44.

On 17 October 2019 I received a payment from Mondo/Rewardsco for R2 673.19.

There is a shortfall of R510.41.

On 22 October 2019 I queried this shortfall with MTN.

On 24 October 2019 Kholofelo Sethibela from MTN rep**** that I was credited for July to September 2019 as the handset was returned in June.

On 29 October 2019 I emailed MTN and Rewardsco to query this and requested a response by close of business on that day. As expected, no response from either service provider

The mere fact that two service providers that work together are this *********** is beyond belief. When I requested the contact details which Amanda Lubbe from Rewardsco used to liaise with MTN I was told that she called their Customer Care line. This just shows that there's no urgency from either service provider to remedy their mistake even after multiple confirmations of escalating the matter.

Rewardsco made the mistake yet between them and MTN nobody wants to accept responsibility.

The Rewardsco consultant, Thobani Nkabinde, state in a recorded phone call that once I return the handset I would be reimbursed for EVERY deduction made. If the consultant made a mistake that's not my problem. I have it recorded as such and I expect every cent to be paid back. I will not be contacting either service provider as I am not the one at fault and should not be running after them for my money.

Rewardsco nominated a dedicated staff member, Amanda Lubbe, to deal with this matter. MTN should have done the same then this matter would have been resolved already. A full list of names of every Rewardsco and MTN person I've dealt with will follow in the next update if there's no resolution.

It seems that bringing these issues online is the only way companies will address them. Social media will be the next avenue to resolving this matter.

Added to this I have not, to date, received any billing statements from MTN from the time the contract began. Alice van der Merwe from MTN contacted me stating that I would be sent an itemised billing report..... as expected, nothing was received.

This just shows the utter lack of administrative competency from MTN.

Pathetic customer service.