MTN POOR CUSTOMER SERVICE

We went to the MTN Mall of the South Branch on the 9th Jan 2021 as our upgrades were due. We requested to upgrade the above 2 numbers to the MTN Mega Deal 150GB which is R349 x 24 Months according to the Yello Trader. We also requested a Brand new contract for this deal as well as a new Contract for an Ipad Deal. Once the contracts were printed out it showed that the deal was 12 months on the system were told there is a system issue and the store had not been issued with the new “code” to change it to 24 months as stated in the yellow trader. Now 3 weeks later, almost end of the month and our upgrade has still not being processed nor have we received any feedback regarding this. We have also called to cancel the Ipad deal as this is no longer required because it took too long. When calling the Mall of the South Branch we are told this is an MTN issue and the store has no control over this. Is it fair to make a consumer wait 3 weeks for an upgrade? We are existing customers and wanted 2 new contracts as well but the service is absolutely dismal and not expected. If this purses we will cancel all available contracts with MTN and look for a better network provider who at least ensures that customer service and feedback is a priority.