MTN poor customer service and theft of data and airtime.

Very disappointed with MTN This is the second time calling their call centre the first time I called them I loaded data on my phone to work with. It was a work from home bundle which I always purchased and used when working from home. I called them telling them that I cannot use the bundle and they told me its only for Google Services except Google Chrome. They data purchased is for Google forms. Mind you I have always used this data on Google Chrome and even WhatsApp.

This morning I called because my airtime was just being taken. And Thandolwethu Zuma told me that I have active subscriptions and I asked her how do I have active subscriptions when MTN does not even have subscriptions for 2025 and I haven't even subscribed to anything. She couldn't answer and she told me she will cancel the subscriptions but I will not get my airtime back. I asked to speak to a manager and the time was 09:10am and she told me there is no manager on the floor.

I'm always a loser to MTN and have had enough of their useless customer service. They do not investigate they just tell you it is not their problem.

I would recommend you change to cell c or Vodacom or even discovery SIM card but this is not on.