MTN: Poor customer service - Accounts department
<p>I made a payment to MTN on the 2017-02-02. To date and after speaking to two consultant over phone and email the payment has not been acknowledged. Instead my phone lines have been suspended twice. These phones are with elderly people who can not be without contact during an emergency.</p> <p> </p> <p>When we finally agreed to (in writing) what the amount will that MTN will deduct from my account on 2017-03-01 they went and deduct a completely wrong amount. Again. At this stage I have no other option but to seek legal representation to solve this matter if MTN does not rectify my account within the next 7 working days.</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the suspensions have been lifted, the R990.00 has been allocated to the account. Currently the account is up to date, it has a credit of R990.00.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the suspensions have been lifted, the R990.00 has been allocated to the account. Currently the account is up to date, it has a credit of R990.00.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***