CN
Collen N
1 reviews | Active since Aug 2019
05 Jul 2022, 12:06
MTN poor customer service.
I paid my account in MTN store (Hyperama) on the 30th June, today is the 5th July but still my account is not updated. They keep suspending my line due to non payment even customer care is unable to help. I went to MTN mall of Africa for assistance, they told me that they updated but still my line was suspended. What is disgusting is that even after reporting the problem they call the customers for update. I had to drive plus 30km the shop I made payment but unfortunately they could not help because it's not the branch problem, it's MTN system fault.
If you are still thinking of having an account with MTN, think again
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