MTN poor customer service

Help This is my reference number:

Reference number: 5f112862-382d-466b-89d7-dcdd440df437

Please assist Show quoted text -- Creations co. Good day

I am very very disappointed and frustrated at what has happened to be while getting a contract with MTN. I made an online application via your thrid party Mondo in April for a cellphone deal that comes with a router cause i needed a phone at the time. I was told the application was approved and that DSV will contact me for delivery. After a week of not being contacted i bought a second hand phone cash so i made a follow up on my order and asked it to be changed to a laptop instead as I'd already bought a phone. This was around the end of April.

I was put through the whole process again to apply for a laptop and again was told it is approved and it will come with a router and data. They said i must wait for a call from DSV the next day for delivery but at the time i did not notice that my debit authorization wouldnt go through because i was using a new phone so the next day i went to authorize it at the bank and thought all would be fine was (please remeber I am applying for a device not a data deal). I still did not get the call for delivery of the laptop.

A few days later I recieve a call (which I now know is Hallmark cause they told me at the MTN branch) offering me another deal, at the time im thinking its all one thing and I asked about my laptop order. The lady told me the laptop I orderd is out of stock thats why it hasnt been delivered and offered one that is in stock instead which turned out to be a cheaper deal than the innitial first laptop. Once again i was put through the whole application process and approved and told to wait for the call for delivery from DSV.

The lady called shortly afterwards and asked me if i have an existing MTN number that she can activate the contract on and that is the only way the process can be faster for me to receive my order or it could take weeks. After much disapproval but also because I was already tired of the back and forth I gave her my brothers number to activate the contract on as I was taking the laptop for him to use at school so it seemed fine. Once that was done and the 7 gig night and 7 gig day data came in she assured me that DSV would contact me within 2days to deliver the laptop and router.

On the 3 May (a few days after the contract data went to my brothers mtn number ) a deduction of R400 was made on my account which according to what im expecting was supposed to be R459 plus prorata for a laptop and router deal. I had no laptop nor router delivered yet or any idea of what was going on.

I took time from work to MTN cape road branch to find out what going on because 135 will take you everywhere but to an option to speak to a consultant. I was told by the kind consultant that I am actually owing R600+ as I have 2 sim deal contracts. This frustrated me as at no point did I want a sim deal all I wanted was a phone innitially then a laptop. After the consultant helped me make the call to Mondo and Hallmark to find out why the devices where canceled and I was not told why the devices where cancelled and was left with not one but two sim deals and consultants from both Mondo and Hallmark dismissed the situation and gave me an option of canceling the contracts which means i must pay cancelation fee of R1500+.

This is silly me who only wanted a device and ended up paying R400 for data I don't need and a sim card (the second) contract which i STILL have not recieved. I am appalled that 3rd parties can take advantage of customers like this as clearly i was being ****** blind whi h I'm sure I'm not the first. I acknowledge that the R400 will probably be designated to the data i recieved but what else and why am i paying for something i did not want??!

Shortly after my brothers sim card was suspended and when I went to MTN AGAIN they said must pay to have it activated because im behind on payment!!! My credit record will suffer a mark from this. Please help me with this issue. I really want nothing more to do with this up and down and it is not fair for me to be expected to pay a cancellation fee of R1500+ when i did want what im told to pay for and i was cheated to believeing i will get a laptop. Nor is it fair for me to continue with two sim deals that I do not want and did not order. Its angering

Please assist and I hope this is treated as important cause another month is going by with me in the same device deal debocle, I never have free time to go back and forth at MTN branch. I want this all to go away and if it may be rather I have nothing to do with MTN because even the poor consultants dont know what to do when contracts are through your chosen third party partners. My brother cant make or recieve calls now because I was taken advantage of and I just want his number to go back to normal cause its making us fight.

I still have not been assisted to this day!