MTN POOR CUSTOMER SERVICE

I am writing to bring to your attention the poor service delivery that I received from your company, MTN. On April 21, 2023, I placed an order for a cell phone which was supposed to be delivered between 14:00 and 16:00 on April 25. 2023. However, the delivery driver called, and the call was cut off.

I immediately tried to call back the driver several times but there was no answer. I also sent a message but received no response. Frustrated with the lack of communication, I called the courier company responsible for the delivery, but they were not helpful and refused to assist me in any way.

As a last resort, I contacted MTN's sales team hoping to get some assistance in resolving this matter. Unfortunately, no one was willing to help me and I was left stranded without any idea of when my phone would be delivered.

I would like to express my disappointment with the service that I received from MTN and its courier company. This experience has left me with a negative impression of your company and I am seriously considering taking my business elsewhere and cancelling the new contract.

I hope that you will take this matter seriously and take appropriate action to ensure that your customers receive the level of service that they deserve. I look forward to hearing from you soon regarding this matter.