MTN poor customer service
<p>I have a data contract with MTN which has a debit order attached for R388 monthly which gets deducted from my account on the 1st of each month. This month 1st September, MTN deducted R2210.13 from my account. I have been in touch with their customer care centre via numerous emails re this error but have had no explanation or solution to this problem. I find it shocking that MTN does not feel the need to reply or call me and sort this out. I wonder what is going to happen on the 1st October?</p> <p>Maybe this post will awaken someone in the customer care centre.</p> <p>Tim Elliott</p> <p> ********** 735</p>
Good day Timothy Elliott,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number provided. May you kindly provide us with your MTN Account number or ID number in order for us to be able to investigate further on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Good day Timothy Elliott,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly note that we are unable to access your account using the cellphone number provided. May you kindly provide us with your MTN Account number or ID number in order for us to be able to investigate further on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,