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Ian P

1 reviews | Active since Jul 2019

04 Jul 2019, 08:34

MTN poor customer service

Been trying to get a new contract with MTN for a week now, app**** 3 times on their App. Been promised a call back from an agent ‘within 48 hours’ three times now. Still waiting for that call back. Dear MTN - I want to give you my money every month for 24 months. Do you not want it?

0
Replies (2)
MTN South Africa
MTN South Africa's reply05 Jul 2019, 08:50
Official
Good day

Thank you for your post.


We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. 


Please note that I will escalate your query to the online management team for them to contact you asap. I have tried to contact you with no luck . 


We would like to assure you that we are actively working to improve our service levels.


Warm RegardsZenetta Portia ViljoenComplaints Management team

Best regards,

IP
Ian P's update05 Jul 2019, 13:00
Reviewer Update
Hi Zenetta
Thank you for the response. I unfortunately missed your call this morning. Please call again at your earliest convenience.
Regards. Ian