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Jabu K

1 reviews | Active since Nov 2014

11 Feb 2019, 18:26

MTN Poor customer service

I'm utterly disgusted with MTN service. 2018 December I requested a settlement amount of which I paid up immediately. 2 weeks ago I have to find out through my credit report that I still have an even higher balance. I make endless efforts to resolve what I believe is an error on MTN side but I receive the vaguest responses to detailed inquiries, I request callbacks since there is no direct number to Legal, MTN could not even bother to call me back. I further requested to speak to the Call center team leader (Tumelo Rakosa) and get told he/she is tied up and promised a callback and MTN continues to live up to is bad reputation and does not callback even after I send an email directly to Tumelo. Now I'm sitting here defeated, 5 reference number and 3 weeks later and the issue is still not resolved.

Ref 1- ********** 0256 - unsatisfactory response Ref ********** 20 - No response Ref 63372 - No response Ref 59447 - No response

0
Replies (3)
MTN South Africa
MTN South Africa's reply12 Feb 2019, 09:11
Official
Good day Jabu

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that the matter has been escalated to the Legal team for assistance.

We sincerely hope that the above is in order and that we are able to restore your faith in us.

Warm Regards 
Renall Chetty
Complaints Management Team 

Best regards,

MTN South Africa
MTN South Africa's reply12 Feb 2019, 11:58
Official
Good day Jabu 

Feedback from the legal team is that there is an outstanding balance of  R2652.04. 

This amount has not been handed over to any attorney.  Payment needs to be made directly into the MTN account, 

Our banking details are as follows:
MTN SP
ABSA
Account number             -           ***
Branch code                  -           632005
Reference                      -           A***

Warm Regards 
Renall Chetty
Complaints Management Team 

Best regards,

JK
Jabu K's update12 Feb 2019, 13:15
Reviewer Update
Good day Thank you for the prompt response, I feel some traction towards resolving this matter finally. How do i keep getting different amounts. Last year I was told outstanding was R910.15 which I paid (proof sent on ticket 63372). Recently told of R1257 ( refer to response from ticket ***) of which I paid today and sent proof of payment to *** and received query No. 66879. Can you please send me an account statement reflecting the two payments and the final outstanding so I can close this matter. E-mail address to send to: *** Regards