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Naomi A
1 reviews | Active since Nov 2018
23 Nov 2018, 01:46
MTN poor customer service
I am staying in Davel Mpumalanga. For the past 3 weeks we got no signal for MTN. Somebody make a huge ditch with a backacter and cut the cables off. We contact MTN numerous times but nothing is done. Here are a lot of people that bought data bundles and they losing money now. None of the MTN users can communicate. We don't know what to do anymore because everytime that you report this they say someone is busy at the tower, the problem is not at the tower, it is the cables.
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MTN South Africa's replyOfficial
23 Nov 2018, 08:20 Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have escalated the complaint now to the coverage department Manager for assistance, he will request for the coverage group to be in contact with you.
The contact number for the coverage department ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
We sincere apologized for any inconvenience incurred.
We have escalated the complaint now to the coverage department Manager for assistance, he will request for the coverage group to be in contact with you.
The contact number for the coverage department ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply23 Nov 2018, 08:20
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have escalated the complaint now to the coverage department Manager for assistance, he will request for the coverage group to be in contact with you.
The contact number for the coverage department ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
We sincere apologized for any inconvenience incurred.
We have escalated the complaint now to the coverage department Manager for assistance, he will request for the coverage group to be in contact with you.
The contact number for the coverage department ***.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,