1 reviews | Active since Oct 2018
MTN poor customer service
After one month and four days MTN are yet to produce me an Invoice for the month of September. Even on my user porthole the month of September is omitted.
I was advised to pay an amount even though the Invoice received was written at a zero value.
MTN has the worst customer service and no one is willing to assist nor do they call back.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Our billing department is working on the problem.
Feedback soon.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Our billing department is working on the problem.
Feedback soon.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your patience and the confirmation on line that the second invoice received is the same as pe the first one received R0.00 balance. this was escalated back to our billing team to investigate.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your patience and the confirmation on line that the second invoice received is the same as pe the first one received R0.00 balance. this was escalated back to our billing team to investigate.
Kind Regards,
Alice van der Merwe
Best regards,