1 reviews | Active since Mar 2018
MTN poor customer service
A contract was *******ly upgraded on one of my numbers attatched to my MTN account. This person took the contract out in Ladysmith in October 2017. Since November 2017 I have being paying R530 per month for a device I have never even seen. I have been in and out of the MTN branch at Liberty Midlands Mall weekly since the start of the year. They have been unable to help me and cannot explain how a contract was upgraded without my signature or my ID. 5 months have lapsed now and I am just being told that something can only be done once the problem has been "escalated" at head office. I cannot keep paying for something that was *******ly issued while MTN do nothing to resolve an issue they have caused.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that as per previous response sent. An urgent escalation has been sent to the ***** Division to assist and correct package with amounts billed different to what the old package was , to have account up to date.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that as per previous response sent. An urgent escalation has been sent to the ***** Division to assist and correct package with amounts billed different to what the old package was , to have account up to date.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,