1 reviews | Active since Mar 2018
MTN Poor Customer Service
The most horrible experience in customer service. Ported my number to MTN for a new contract. Consultant made a mistake and contract had to be cancelled. They have deducted money from my account. Not given me a handset. It has been six weeks going on seven.
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that we have logged a ref *** to our banking department to process the refund of R -1,398.00 it should take within 5 to 7 working days to reflect.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that we have logged a ref *** to our banking department to process the refund of R -1,398.00 it should take within 5 to 7 working days to reflect.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,