1 reviews | Active since Nov 2015
Mtn - Poor Customer Service
I have a cell and data contract with Mtn for R547.00 per month.<br> In August 2015, I received an sms stating that I owe R3000.00 on my account for the month of August.<br> After numerous queries and follow ups I am yet to receive feedback. This is appalling and disappointing as I have been a loyal customer for years.<br> <br> My contract has been suspended since August(cannot make and receives calls, sms's etc.), basically I have only a handset.<br> <br> An investigation is currently being done and I am still paying the monthly instalments as per my contract.<br> <br> I have called the call centre numerous times but have not had any feedback. <br> <br> This is really disappointing and this will be my last contract with Mtn.<br> <br> Yasmine Rizzo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the billing department has validated the invoice dated 2015-08-13 and the charges are valid. The data charges incurred are prior to the migration to Top up on 2015-08-10. Your account has been suspended as it is currently in arrears, once payment has been received your lines will be unsuspended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the billing department has validated the invoice dated 2015-08-13 and the charges are valid. The data charges incurred are prior to the migration to Top up on 2015-08-10. Your account has been suspended as it is currently in arrears, once payment has been received your lines will be unsuspended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,