MTN poor customer service

MTN customer service is so sad, staff don't care to the point of being rude. I was handed over by MTN to their lawyers without contacting me(MTN mixed up banking details), of which i had paid the account up in June and was told by their lawyers ITC would be updated in 21 days. I app**** for an account and MTN has listed me. Called 083135 who asked me to call *** and dial option 2, phoned this number and they transferred me to legal dept. Was asked to get Proof and call them back for email to send back to them, called back. Kelibojile Donbolo refused to transfer me and advised to email proof and obviously no response 8 days later Vuleli Maverick also very rude, dial 135, dial 135, without even listening to what i had to say. I would not recommend dealing with MTN, great brand but poor staff from start of contract to end.