MTN poor Customer Service

I recently took up an MTN data contract which ties me for 24months with MTN. From the very first day I picked up POOR NETWORK COVERAGE. Like a good citezen , I used my airtime and call to report it. Instead of being assisted I am being sent from one person to another then back to the same department. I have been using a competition network and is the first time I am using MTN and their service really SUCKS!! I am frustrated and annoyed at their lack of proffecisonalism ( I will smere all because RUBEN and NHLANHLA) failed to simply assist. The area is filled with signal boosters from MTN and yet, my supposed coverage issue cant be \COVERAGE related""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;802933;357;16;2;0;1;0;0;2;15/02/02 17:05;444;NULL;15/02/02 11:35;15/02/02 9:41;Over a month wait and being billed;***5;;***;Its been over 5 weeks since my iPhone 6 went in for an OBF (29th of December). I have had no response from Vodacom other than that the OBF was approved 2 weeks ago. I have been billed for January already and assuming I will be billed for February now before I get the iPhone 6. Surely I must get priority in getting the iPhone 6 as I have a valid contract. Get the same excuse that their is no stock however a colleague was given an iPhone 6 not even a week ago. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;811343;381;25;2;0;1;0;0;2;15/02/03 15:27;444;NULL;14/09/19 9:00;15/02/03 8:03;Money taken, no delivery, no return, no response;;Khensane Tshuma;;In September 2014 I ordered some goods online, which where shipped with DHL. Of course, when the goods arrived in SA, I had to pay import duties. DHL did not contact me regarding these costs. Instead, I had to contact them to get the amount so that I could pay it. I paid it instantly (to DHL, not Customs). When enquiring where the goods where a few days later, they told me that they had been sent back to the shipper. Why that happened, I will never understand.<br> I then requested that they please refund me the R1034.09 that I had paid them to release my goods. To this day, I have not seen this money. I recently got my attorneys involved and they are requesting that I give them a contact person at DHL that they can send the letter of demand to. I mailed the lady I was in correspondence with to ask her who the contact person would be, but she hasn't even responded... 4 months later, still no help...<br> Waybill # ***<br> <br> Disgusting disrespect to a paying customer...;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;812004;772887;4;5;0;1;0;0;5;15/02/04 16:12;444;NULL;15/02/04 10:12;15/02/04 8:48;Service;;quad and bafana;;Thank you very much you guys did a great job!<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;607610;26;9;5;0;1;0;0;5;15/02/11 14:45;444;NULL;15/02/10 9:04;15/02/10 7:21;EXCELLENT SERVICE!;***;BONGINKOSI MSIBI;***;I WOULD LIKE TO SAY TO OUTSURANCE YOU TRULY HAVE AN AMAZING PERSON WORKING FOR YOU! I HAVE DEALT WITH BONGINKOSI THIS MORNING AND IT WAS AN ABSOLUTE PLEASURE.<br> HE HAS REALLY MADE MY MORNING A BETTER ONE BY GOING THE EXTRA MILE TO ASSIST ME.<br> <br> THIS GENTLEMEN TRULY DESERVES A PROMOTION AND A HUGE RAISE. IT IS INDEED DIFFICULT TO FIND DEDICATED AND WELL MANNERED STAFF AND YOU HAVE ONE SO TREASURE HIM.<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;814863;818675;9;5;0;1;0;0;5;15/02/11 14:44;444;NULL;15/02/11 9:16;15/02/11 7:20;inspection;***;Ga****;;Fantastic service! Ga**** greated me by name as I walked in and the service was quick and efficient. The waiting area was also very confortable and pleasant with great added services. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;814923;704391;9;5;0;1;0;0;5;15/02/11 15:40;444;NULL;15/02/11 10:04;15/02/11 8:16;excellent service;7,71E+12;onwaba;***;was happy with the service.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;230517;793962;16;2;0;1;0;0;2;15/02/17 19:56;444;NULL;15/02/17 14:26;15/02/17 12:32;NO response;***;???;***;I wrote a report on Hellopeter on 26 Jan on the poor service that i have receieved from Telkom. ( I notice my report has been removed. Hellopeter ???)<br> <br> The speed on my line has not improved, nor is it stable. I have been told telephonically that there is a problem on the Telkom side, but nobody can tell me what Telkom plans to do about it.<br> <br> I am still being billed , very efficiently, for a service i am not receiving. Nor have i received the DSTV Explora that was part of the deal.<br> <br> Is somebody going to sort this out ?<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;798624;55;14;2;0;1;0;0;2;15/02/19 11:25;444;NULL;15/02/18 5:42;15/02/18 4:01;Poor customer service and lack of respect for cust;8,11E+12;Manager;***;I had a poor customer service in Edgars Waterfall mall on the 29th of December 2014 and I lodged a complaint with their call centre to this day nobody has contacted me. Clearly it shows that they don't care about their customers;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;491636;26;9;2;0;1;0;0;2;15/02/24 13:47;444;NULL;15/02/20 8:19;15/02/20 6:23;FALSE ADVERTISING AND PROMISES;***;Client Care and company;***;Outsurance have an ad that if they cannot beat your current insurance they will pay you R400 or you get a R600 Kalahari voucher. They definitely could not beat my Dial-Direct Policy, so I received the quote formally, the forms to complete and uploaded my Dial-Direct Policy a month ago. I did get a phonecall telling me I qualify for a Kalahari voucher...but nothing came. I keep getting told to wait. It is now exactly a month later, no feedback, no voucher. Imagine if I had to put in a claim???;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;819348;25;1;2;0;1;0;0;2;15/02/22 17:34;444;NULL;15/02/21 11:45;15/02/21 10:10;Failure to close my account immediately ;9,01E+12;Nedbank;***;I used to bank with them them the time I was still a student. My account with them was a student account but upon completion of my studies I decided to cancel it. I went there last month to have it canceled. I settled the outstanding amount at that time of about 18 rands. Then requested them to close it for me but they failed, they claim they can't close it the same day as the settlement of my account. Now I went there today to have it closed , to my surprise I was told I owe another 26 rands of which if I pay still they can't close my account. With anger and disappointment I refused. I don't understand why its so difficult for them to close it and I cant pay the difference. The problem with their system of not being able to get accounts closed same day as the settlement of outstanding balances they are making it mine.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;820623;28;1;2;0;1;0;0;2;15/02/26 14:39;444;NULL;15/02/25 8:58;15/02/25 7:15;Absa Atms a mess;8,11E+12;;***;This morning I was standing at an Absa branch to deposit money. The man next to me's card got stuck in the machine while my money got retained by the machine with a message that the deposit was 'held back' and that I should contact my bank to sort out the technical problem. After explaining to three different sets of people that this was problematic as debit orders were scheduled for deduction from my Absa bank account and that this was going to incur additional charges for me, I was told that I would have to initiate a process: make a case and wait for the machine's custodian and that this process could take up to 14 days. After doing my part, I am now waiting in disgust and extreme dissatisfaction for Absa to handle the problem. I have been loyal to Absa all my life. This is quite disheartening. I plan to start banking elsewhere as no indication was given that the Atms function at the risk of the client, on the machine. I would not have utilised this method, had I known about the sheer embarrassment it would cause me to do so. Absa personnel should also not be encouraging clients to use the machines if Absa is not able to guarantee the safety of a client's money.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;820746;704391;9;5;0;1;0;0;5;15/02/25 17:19;444;NULL;15/02/25 11:45;15/02/25 9:55;Exceptional Service ;***4;David Nkotsi;***;I made a call to MWay to amend my existing policy and the speed with which David attended to my query and resolved it was way beyond that which I expected.<br> <br> i WAS VERY IMPRESSED, EXCELLENT SERVICE INDEED.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;724188;697524;25;2;0;1;0;0;2;15/03/03 15:55;444;NULL;15/03/03 10:21;15/03/03 8:31;No Delivery / Lack of service;8,81E+12;Customer Service;***;After paying the courier fee (next day delivery supposedly) my parcel has been dispatched on the 27th of Feb and ever since none of the service consultants are able to provide me with feedback. After 5 (five) phone calls and 1 (one) online request to call me back NO ONE has made an effort to get back to me regarding this matter. Each and everyone of the consultants that I personally dealt with are unprofessional and *********** and false promises are being made with each call I made. How can it be that no one knows where my parcel is? I find this unacceptable and would not recommend Dawn Wing to indivuals and especially not any corporate company as this would reflect bad on m. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;772127;353;5;2;0;1;0;0;2;15/03/15 12:32;444;NULL;15/03/15 7:01;15/03/15 5:08;BOX OFFICE;8,21E+12;Follow Up Dept;***;Our account was paid up in full on the 25 of Feb 2015 as we wanted to rent movies we received a message stating that our account has receach it monthly cap. We contacted dstv on ***and spoke to customer care maybe already 7 times. Each time they check and all in order they were excilating the call but up until now no feedback no care.<br> <br> This is very bad service and I am very unhappy due to this. We check everyting and all signal are 100% but we can still not rent movies please dstv do something;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;504551;893260;16;2;0;1;0;0;2;15/03/23 13:17;444;NULL;15/03/17 7:34;15/03/17 5:53;Unacceptable service;9,00E+12;Repair Centre;***;On the 20th of Feb 2015, I handed my Sony Xperia Z1 Cpompact in for repairs (the battery had swollen, and the back cover had started lifting-therefore no longer water resistant) at the MTN branch at Cresta. 2 weeks later, I received a call to pick it up, only to find that the back cover had been damaged-it looked like someone had put a flat ***** driver into it and bent the cover. Not accepting this, the manager, Tongesai, sent it back for further repairs (06/03/2015) 10 days later, after the repair centre disputing that the phone has been damaged- have now only sent it back to the Sony repair centre. Tongesai has been absolutely incredible, phoning me with any news on the matter. <br> But how much longer do I need to wait now- between the repair and Sony Centre- you guys need to sort this out. This is unacceptable behaviour and I need answers.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;747771;893260;16;2;0;1;0;0;2;15/03/30 14:30;444;NULL;15/03/24 8:55;15/03/24 7:06;IGNORING CUSTOMERS;8,71E+12;;***;I am starting to be convinced that there is no one manning the MTN call center - 808. I have been trying to phone in for two days. I am placed on hold and a message keeps repeating that says: \Please note we are experiencing high call volumes\"". Really? On a permanent basis? If that is true should tey not employ more people as there is clearly a large amount of people experiencing problems!!!!!! I am seriously thinking of moving to Cell C."""