rK
riaan K
1 reviews | Active since Nov 2014
09 Jan 2022, 16:49
Mtn poor customer service
My wife did a upgrade in December, she took the Samsung S21 Ultra, the advert said that you get a Samsung wrist band and Samsung pods with the phone.
After waiting for 2 weeks without any feedback I decided to send a email to mtn to ask for assistance, I was told to go back to the branch and get the number for Samsung to place my order.
Today is the 9th of January and we have not received any feedback. Mtn said it is a direct order from Samsung and that we should take it up with Samsung.
I am sure that the upgrade and the adverti*****t was from Mtn. I've got 4 contracts with Mtn but yet it seems like my business does not matter to them.
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Replies (5)0
Replies (5)rK
riaan K's updateReviewer Update
10 Jan 2022, 16:15Please note that when you decide to run a promotion with Samsung that it does not become the customer's responsibility to play middle man between the two companies. One would expect that two big companies would treat clients better.
rK
riaan K's update10 Jan 2022, 16:15
Reviewer Update
Please note that when you decide to run a promotion with Samsung that it does not become the customer's responsibility to play middle man between the two companies. One would expect that two big companies would treat clients better.
rK
riaan K's updateReviewer Update
11 Jan 2022, 16:01No reply from Mtn. Still in the same situation, mtn blames Samsung and Samsung blames mtn.
rK
riaan K's update11 Jan 2022, 16:01
Reviewer Update
No reply from Mtn. Still in the same situation, mtn blames Samsung and Samsung blames mtn.
rK
riaan K's updateReviewer Update
13 Jan 2022, 15:0213th of January and still no reply from Mtn. If I look at the other reviews with no reply it seems like this is normal practice for them.
rK
riaan K's update13 Jan 2022, 15:02
Reviewer Update
13th of January and still no reply from Mtn. If I look at the other reviews with no reply it seems like this is normal practice for them.
rK
riaan K's updateReviewer Update
15 Jan 2022, 10:0615th of January, still no update, call back or any Communication from Mtn, I'm still on my own trying to fix a mistake that was made by them. Please make sure not to do any business at Mtn Springs mall, you will be disappointed.
rK
riaan K's update15 Jan 2022, 10:06
Reviewer Update
15th of January, still no update, call back or any Communication from Mtn, I'm still on my own trying to fix a mistake that was made by them. Please make sure not to do any business at Mtn Springs mall, you will be disappointed.
rK
riaan K's updateReviewer Update
19 Jan 2022, 19:48Well done Mtn, your on a roll, its the 19th and still no reply. Keep up the poor customer service... Atleast you are consistent.
rK
riaan K's update19 Jan 2022, 19:48
Reviewer Update
Well done Mtn, your on a roll, its the 19th and still no reply. Keep up the poor customer service... Atleast you are consistent.