MTN - Poor Customer Service

Took out an deal on 23rd November 2020.

My package was 80 gigs anytime and 80 gigs night. From the very first month I have been receiving a mixed bag of data. Some months I only received half my data allocation. Currently I am receiving 60 gigs anytime and 80 gigs night.

I have made a crazy amount of calls to MTN customer care to resolve the matter ( More than a 100 calls) between Nov 2020 and Sept 2021, and it still has not been resolved.

The queries result in the same feedback. You are on the correct package. It seems like nobody at MTN is solution driven. They only just do the bare minimum that's necessary.

I just need the correct data allocation that I am paying for. I don't think that's an unfair request to MTN. Very frustrating that I am paying for something that cannot be resolved almost 1 year later.