1 reviews | Active since Dec 2016

24 Oct 2018, 07:56

Mtn poor customer care

International Roaming is an issue with this company. Despite many phone calls they assure me that it will work yet cannot advise what to do when abroad and it doesn’t work.

The USSD code is continuously not working prior to take off the call centre agents promise to help yet they do nothing

Annoyed Mike

0
Replies (2)
's update25 Oct 2018, 07:01
Reviewer Update
Hello Mtn that’s exactly the same response I get when I call. Unfortunately it’s a hollow reassurance and it amounts to zero when MTN fails to follow through though
's update29 Oct 2018, 06:21
Reviewer Update
Well done MTN, you managed to resolve this issue within two days! Please advise if this prompt action was due to Hellopeter or my numerous phone calls over 4-5 weeks? 1 Hellopeter review ✅ 5 telephone calls to MTN ??