MTN poor contract service

I went in to MTN Canal Walk by entrance 5 2nd floor on Tuesday the 2/4/19 to open up a contract for a P30 Lite. I have gone in everyday since to see the progress on the contract however its still pending and was informed it will be sorted and escalated. I went in again today (72 hours) later and still my contract is pending. I then proceeded to speak to the manager and was informed that the manager is on holiday and no one can help me further. This level of service is utterly appalling and if this is how MTN operates signing up for a contract could you just imagine how useless they will be during the contract duration.

I have been told to wait till Monday latest before deciding to move to another provider as they dont want to lose my business but is doing nothing to get this issue resolved. It takes quicker getting car finance than getting a contract through MTN.

Such a bad taste in my mouth and i would never recommend them moving forward.