MTN POOR CONTRACT SERVICE

My name: Marlene Robbins<br> Id: ***<br> Cell: ***<br> Firstly I have been a contract customer of MTN for about 16 years and have never skipped a payment.<br> 1st April 2015 - I took my son in for upgrade on cell number *** and requested that R10.00 be added to the contract fee to enable it to be a top up. This was not done resulting in a fee of R2004.00 being billed to my account since he was under the impression that his air time and data would run out and which did not.<br> Secondly on May 2nd I once again went to this store to collect upgrades on my number and my daughters ***. We chose our selected phones and were then told that I did not have a credit limit to cover these. This has never happened in all the time I have been on contract with MTN. We were then forced to down grade to phones we did not want initially but besides that both services have since been suspended and we are both unable to use our cell phones. This after spending almost 4 hours with a most embarassed but helpful Olie at the branch.<br> I cannot understand that loyalty to this firm does not count and that we were not pre-warned about the credit limit which is now in place. Still suspended.