MTN POOR COMMUNICATION AND SERVICE DELIVERY

I have been a client of MTN for more than 10 years however for the service that I have experienced in teh last 3 months is appualing. On the 21 December I called into the customer service line an explaination as t why my contract bill is sitting at R4000 to which they informed me that it is due to roaming charges. I explained that I had my phone off/ or on flight mode majority of the time. I requested that they send me a itemised bill as the agent could not really explain to me how it occured or how I can prevent this in future. Since then I only received a text on 28 December to say the query has been resolved but still no itemised bill or discount on my bill or aggreement on how I can pay this off. How the matter has been resolved I would love to know. Today I just received another message to inform me that my line is barred . I cannot make or receive calls and I use my phone for business which affects my work and making an income. What happend to communicating with your clients. MTN has not tried to contact me to resolve this matter despite trying to reach out on so many platforms. Despite the bad service I have received I still continued to pay my normal monthly contract amount. All I need is my itemised billing with regards to my roaming charges. They also charge me for an itemised bill on my statement which I havent evens received yet.

Please can someone that is capable and compenent from MTN please get in touch with me in order for this matter to be resolved as currently my hand is being forced to take it further. Reference numbers has been attached of this matter.

I look forward to there response. Or any one who has some advise according this matter.