MTN Poor Client Service....No Accountability by their Staff

I am still having the worste experience. Still patient, however I cannot believe its taking more than one month to sort out the issue....due to Staff member upgrading my contract incorrectly in the first instance.

I upgraded contract in an 2018. Debit orders taken off system for some reason...and therefore had to fight for them to do forced debit twice. Having been assisted by a new consultant....she advised I migrate contract to the correct package which initialy consultant should have done. They cancelled incorrect package loaded (carried over from previous package....and yet to see refund that I paid 3 months for on this....). I am requested to pay an upfront amount of R8000 for promotional data to allow them to rectify their own errors. After refusing to this....they indicated that they would correct my package to Sky. Ive completed forms....followed up for two weeks now....and still no Feedback.