MTN Poor Billing

Item: MTN South Africa
Rating: 1
Author: Mari B

After my MTN account was migrated from Altech Autopage, it is a nightmare! Instead me billing R145.00 for a Top up contract, the billed me a whopping R522.66 for March and over R600.00 for April, yet I only got the 100 minutes airtime of the original contract value. Most disgusted! Worse rating ever

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

04 May 2016, 12:49

Good Day Mari Beukes

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Please note that without your ID number, Cellphone number in question or MTN account number we are unable to access the account in question and as a result we are unable to assist.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

Best regards,

MTN South Africa's reply04 May 2016, 12:49

Official

Good Day Mari Beukes

Thank you for bringing this matter to our attention.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

Best regards,

MTN Poor Billing

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