1 reviews | Active since Feb 2017
MTN Poor and disgusting Service
<p>I am so irritated at the way the MTN Service has been..After missing one Debit (December 2016) in 3 years and even after paying for my contract, they tried to debit me twice In January without any authorisation. at the end of the month instead of being debited the normal monthly subscription amount I was however double debited. </p> <p>I called in for assistance I was told the refund will be processed in three days, on follow up on the progress of the refund, I was thentold I have to submit a bank statement to prove that I was actually debited twice the monthly amount . The mtn consultants have been so unhelpful and uproductive as I asked the consultant a simple question, When am I going to be refunded, and she had the guts of telling me "I dont know"</p> <p>After requesting to speak to the manager I was so puszzled that I have to submit a proof that I was double debited, after her colleagues had confirmed that I I was actually debited twice. I have incurred some bank charges cost due to the just debiting my account when they feel like doing that.</p>
Good day Bothwell,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please note that we have logged an urgent refund request for R639.00 with our banking department with the below reference:
REQ:***.
With regards to the service you received from our call centre agents, it was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of our call centre for urgent attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kind Regards,
Tshepo M
REQ:***
Good day Bothwell,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention. Please note that we have logged an urgent refund request for R639.00 with our banking department with the below reference:
REQ:***.
With regards to the service you received from our call centre agents, it was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team of our call centre for urgent attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kind Regards,
Tshepo M
REQ:***
Good day Tshepo,
Thank you for your response. May you be so kind and advise as to when (specific date) will be processed, and confirm that no double debit will go through my account again on the 28th of February 2017.
Kind Regards
Bothwell
Good day Tshepo,
Thank you for your response. May you be so kind and advise as to when (specific date) will be processed, and confirm that no double debit will go through my account again on the 28th of February 2017.
Kind Regards
Bothwell