1 reviews | Active since Aug 2017
Mtn poor aftersales service
Worst possible service ever. LG G 6 smart phone gave problems within 8 months. I took the phone to mtn Musgrave branch and was told that it would be much quicker if I took it to the service center. Around 2 or 3 weeks they said. This transpired on Aug 1st. To date, I have no phone. Neither the sales person that sold me the contract or the call center can offer answers. Awaiting spares,they say. Yet, I'm sitting paying for a contract for 2 months with no phone. The call center promised to get a supervisor to call me. Mtn should give me.a new phone and reimburse.me. the scary part is that I own shares in both mtn and it's.subsidiary companies. I've been a loyal customer for more than 15 years. Totally unacceptable! Nolan iyer. ********** 106
Good day Nolan Iyer,
Thank you for your post on Hello Peter. Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result…
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly check your IM as we have sent you a message requesting for more information to provide further assistance?
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Good day Nolan Iyer,
Thank you for your post on Hello Peter. Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result…
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly check your IM as we have sent you a message requesting for more information to provide further assistance?
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team