MTN police case number

I app**** for a sim contract. I never received confirmation of sim contract approval (as I was told to wait for). I have never been notified to pick up a sim card anywhere. Point is, I never received my product whatsoever, but MTN has deducted money from my account.

I've contacted customer service to cancel said sim contract effective immediately. I have either been ignored for days at a time or I have been asked to provide: A clear signed copy of the affidavit Police case number

MTN do you want me to go to the police and report a case of theft against you? This is the craziest thing I have ever heard of.

All I want is to cancel the product I never received and be reimbursed for money deducted from my account, once again, for a product that I did not receive. Wait, when I say it like that, I kind of does sound like *****ing?