MTN Points are useless

Item: MTN South Africa
Rating: 1
Author: Saiisha N

i used my points that i accumulated every month to buy airtime. i used everything and bought R150 worth of airtime. but when i try to use it, it does not allow me to. so disappointed coz i wasted my points to buy something that doesn't work. i want my points reinstated!!

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

03 Apr 2019, 09:15

Good day Saiisha
Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please note the loyalty airtime is in your wallet, and you have a balance of R150.87 available to use.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,Mazwi ZumaComplaints Analyst

Best regards,

MTN South Africa's reply03 Apr 2019, 09:15

Official

Best regards,

Saiisha N's updateReviewer Update

03 May 2019, 08:27

great. thank you.

Saiisha N's update03 May 2019, 08:27

Reviewer Update

great. thank you.

MTN Points are useless

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