DB
Denise B
1 reviews | Active since Oct 2013
07 Apr 2015, 14:31
MTN, pls convince me that you do answer your fones
I have been on the line for 52 minutes and have had to hang up. All I got was the MTN jingles and recordings of how you can view your statements on-line...etc. Just as well the call was for free, imagine the cost if it weren't. MTN, really? How much longer would I have waited if I had not hung up after 52 minutes. Can someone please call me, please.... What a service!
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MTN South Africa's replyOfficial
22 Apr 2015, 15:47Hello Handinakufara,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the provisioning for the number ending in 610 was allocated to your number on the 21st of March. Regarding the migration to prepaid, please contact our offices on the 28 April 2015 and request for the number to be migrated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the provisioning for the number ending in 610 was allocated to your number on the 21st of March. Regarding the migration to prepaid, please contact our offices on the 28 April 2015 and request for the number to be migrated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply22 Apr 2015, 15:47
Official
Hello Handinakufara,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the provisioning for the number ending in 610 was allocated to your number on the 21st of March. Regarding the migration to prepaid, please contact our offices on the 28 April 2015 and request for the number to be migrated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the provisioning for the number ending in 610 was allocated to your number on the 21st of March. Regarding the migration to prepaid, please contact our offices on the 28 April 2015 and request for the number to be migrated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***