Mtn pliz change

<p>Dear MTN</p> <p> </p> <p> </p> <p>1. I am very disappointed by the kind of service you render to your "valued customers. I expected my handset yo be dispatched soon after sending my Proof of Payment as to the previous email that you sent me a week ago.</p> <p> </p> <p> </p> <p>2. I am always disappointed with the fact that your insurance contact number is never answered.</p> <p> </p> <p> </p> <p>3. You do promise your customers loan phones which you are not able to give to your customers whilst they are waiting for their phones.</p> <p> </p> <p> </p> <p>4. You are very quick at taking your debits from people's accounts but SLOW at rendering services. So how do you expect to get more contracts from such slow services.</p> <p> </p> <p> </p> <p>5. You cannot tell me that I will get my handset when it comes from the repairs yet you sent me a reciept which wanted to be paid for the amount if excess I am expected to pay. </p> <p> </p> <p> </p> <p>6. Your turn around time for repair is absolutely crazy. How do you expect your customers to communicate and conduct their businesses if you take this long to serve your customers.</p> <p> </p> <p> </p> <p>7. I would like this matter to be escalated or give me an email address for someone superior so I can further my grievances. </p> <p> </p> <p> </p> <p>8. I want my handset as soon as possible ...preferably Monday. I am tired of being patient...been waiting for too long with no updates from your side.</p> <p> </p> <p> </p> <p>You will soon hear from me again..this is one of the reasons why some customers are moving to other network providers.</p> <p> </p> <p> </p> <p>Your disapointed customer.</p> <p> </p> <p> </p> <p>Tawanda Mangwiro</p> <p> </p> <p> ********** 753</p>