MTN Plettenberg Bay Unprofessional service

<p>I have taken out a ceelphone contract with MTN Plettenberg Bay. The number is ********** 515. The sales lady at Plettenberg Bay who helped me is Gabby. I have asked her to put a block on the phone so that my daughter, who is 13 years old, cannot go over the R200,00 limit. The last couple of months ,I recieved bills from MTN, in access of R500,00. Every time my wife or I went to MTN Plettenberg Bay to asked why this happened, we get different answers. Eventually Gabby told us my 13 year old daughter has subscribe to some or other service. I want to know from MTN how can they allow a 13 year old girl to subscribe to certain services? This is against the law. My daughter deny subscribing to anything. Every month we went to MTN Plettenberg Bay to rectify the problem, but the problem is still not being rectify. It seems to me the personel of MTN Plettenberg Bay are incapable or unwilling to help us. I want to know when did my daughter subscribe? I want to know with whom did she subscribe? I want to know how can a 13 year old girl subscribe to anything? Why wasn't the block enforced as I asked? This was an essential part of the contract and you are in breach of the contract. Why isn't it being rectify as we have asked so many times? Who is going to refund me? What steps are you going to implement to avoid this type of thing happening again?</p>