MTN PLETTENBERG BAY - RATHER TAKE YOUR BUSINESS ELSEWHERE!

I app**** on Friday 24 November for a new contract at MTN - signed the relevant application that afternoon. Was told by the sales assistant that it will take 2 - 24 hours before I know if my application had been approved. It is now Tuesday the 28th (way in excess of the 2 - 24 hours), yet MTN can still not tell me if my contract has been approved. The feedback I have received from the local MTN store has been almost non-existent with me having to phone continuously for information. The standard response being that they have followed the necessary processes to get the situation resolved. Yet, no one can tell me how long it will take to be resolved. Apparently they have emailed the credit department yet I don't think anyone is working in that credit department because no one can give me the answers I want.

I have always been a loyal MTN customer but if MTN does not want my business, I will gladly take it to another Cell Network Provider, where they actually have customer service and assist their clients.