mF
mario F
1 reviews | Active since Mar 2009
30 Sept 2019, 17:12
MTN - please will you resolve this issue...?
We have a new contract and my wife's airtime is finished within a few days of her receiving it yet she allegedly has a package with MORE airtime than the old package, which lasted her a full month! This has been going on for two months between the MTN shop and customer care who don't seem to 'care'.
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MTN South Africa's replyOfficial
07 Oct 2019, 14:26Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
We picked up that you have received a response from Customer care
Reference Number: 562431
The response as well to request the URL report:
Please note that there is a method in which you can draw the report, which is by you dialling the USSD code *180*87243#. Your URL should be emailed to you.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
We picked up that you have received a response from Customer care
Reference Number: 562431
The response as well to request the URL report:
Please note that there is a method in which you can draw the report, which is by you dialling the USSD code *180*87243#. Your URL should be emailed to you.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply07 Oct 2019, 14:26
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
We picked up that you have received a response from Customer care
Reference Number: 562431
The response as well to request the URL report:
Please note that there is a method in which you can draw the report, which is by you dialling the USSD code *180*87243#. Your URL should be emailed to you.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
We picked up that you have received a response from Customer care
Reference Number: 562431
The response as well to request the URL report:
Please note that there is a method in which you can draw the report, which is by you dialling the USSD code *180*87243#. Your URL should be emailed to you.
Kind Regards,
Alice van der Merwe
MTN
Best regards,