MTN Please send your Employees for training

MTN Beacon Bay East London, what poor service I received from your branch. On the 12.08.2024 I brought in my phone to query about fixing my screen, as it has lines running down the screen. The phone is still on contract and was told by the lady to please bring in the box, earphones and charger in order to book it in. On the 17.08.2024 I then proceeded back to the store, and now dealing with a different sales lady, she tells me "oh sorry we don't book in phones for repairs" Your service was extremely poor and you didn't have a clue what you were saying, as you had to go and ask another Agent what to do. I wish I had gotten both the ladies names, but unfortunately I didn't. Beacon Bay branch please train your Employees. So sad that I have been with MTN for more than 15 years and this is the service you get. Defiantly thinking of changing my service provider.