MTN PLEASE RESPOND URGENTLY
NO Response on HelloPeter since 8 March ... no response since 6 January !!! What is the point to write a review on HelloPeter ? Don't businesses look at this an longer?
I have been on the same contact for at least 6 or 7 years without changing it. It was automatically changed by MTN to exclude the cost of the phone only (which I appreciated that they did it). However, in November or December 2020, I only received 200 sms's and 100 minutes instead of 400 sms's, 100 minutes and 500 MB data.
On 6 January 2021, I went to the MTN store at South Coast Mall to lodge my complaint. It was all done on the MTN computer system after my fingerprints were taken for verification and a whole lot of irritating questions were asked before they would even assist me (during Covid time when one wants to get in and out of a Mall in the shortest possible time !!! REFERENCE # GIVEN WAS I-********** and Lulu told me that it will take 4 to 6 days to get an answer. Well, nothing happened for weeks, so I went back to the Mall only to storm out because now the system couldn't pick up my fingerprints (even home affairs or the licensing department can't pick up my finger prints because older people's fingerprints disappear! DUH!!) plus I was not getting any satisfactory service from a consultant that was fumbling around on the system, again asking me the most crazy questions to get access to my profile. This consultant then said that I sould eather call 083 135.
Well, I don't know if anyone has tried calling that number, because the phone rings non-stop for 17 minutes, then cuts off... I tried again and this time it rang for 13 minutes without getting answered. With the result that this query still has not been resolved.
Who on earth is going to assist me with my query ... it's not as if 500 MB of data is a lot either (unlike GB's or uncapped).
I've lost R459 in CASH when I signed the last contract 6 or 7 years ago (that was a cash credit that I had and MTN just TOOK IT AWAY AFTER 2 MONTHS "because I haven't used it - that was on my last contact!)
****** ******* they are.
I would like a response from a person (i.e. A MANAGER WITH AUTHORITY AND NOT A CONSULTANT WHO FUMBLES AROUND A COMPUTER WITH AI NOT WORKING PROPERLY!!) who can sort out my query within the next week otherwise I will go and port my number and walk over to VODACOM ... !!!! It's really a sad world that we live in these days and for a simple 500 MB to be thieved without me signing another contact is ridiculous MTN.
Look back at your records to see how long I've been your loyal client, never missing a payment - since cellphones came to this country! I changed numbers once only when I worked at Sun International and their contracts were with Nashua Mobile, so I had to change my number. Previous number was **********.
WAKE UP!! I may not have the most expensive contact, but add up what I've paid your company over the years done cell phone inception in SA (I would dearly love to have that money now - sure is a hefty sum!)
Oh yes, and then I was also one of the clients who received a snotty sms to say that my payment didn't go through at the end of February, plus another SMS to say I can't make any calls until I've paid the sum of my contract into their bank account ... only to receive another sms to inform me that it was actually their fault because the DEBIT ORDER was processed on 1 March 2021. REALLY MTN ... You p*ssed off a lot of clients because of your incompetence.
I hope that Hello Peter has the oemfff to get MTN cracking on my long essay....
Looking forward to a positive outcome SOON !!!
AND YES, I'M USING CAPITAL LETTERS AND EXCLAMATION MARKS A LOT BECAUSE I'M REALLY ANGRY WITH YOU, MTN!!!
Christine Parkinson No 16 Lle Tonmawr Lot 1894 Collis Road Manaba 4276
PO Box 39721 Margate 4275