1 reviews | Active since Feb 2013
MTN - PLEASE REMOVE VOICE MAIL ASAP!!!
I upgraded my contract with MTN in April 2015 - and specifically stated to please not activate the voice mail. This was promised and after repeated phone calls to the 808 service centre and also visits to MTN stores - they promise me that the voice mail service is deactivated - BUT IT IS NOT OFF I STILL HAVE VOICE MAIL for the past six months. One assistant showed me on EPPIX graphical user interface that the voice mail is off but she phoned me in store and received voice mail. PLEASE CAN SOMEONE COMPETENT REMOVE VOICE MAIL off my phone. The last time i visited the store the assistant activated Caller Tunez and now i have that frustration as well. MTN is the worst cell network in South Africa please don't support them! CAN SOMEONE at MTN PLEASE HELP REMOVE CALLER TUNEZ and VOICE MAIL OFF MY PHONE!!!! I will never renew my contract with MTN again - this is after i have been a client for 16 years.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the voicemail service has been removed from the account . Please switch the handset off and on again. Caller tunes you need to delete from your side: *123*10# Option 6 then option 1 then option 2.
Kind Regards,
Alice van der Merwe
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Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the voicemail service has been removed from the account . Please switch the handset off and on again. Caller tunes you need to delete from your side: *123*10# Option 6 then option 1 then option 2.
Kind Regards,
Alice van der Merwe
***