KC
Koenas C
1 reviews | Active since Aug 2011
20 Feb 2015, 15:42
MTN Please Refund my airtime
I bought airtime 0f R30 on Tuesday 17/02/2015 and I used only about R6 and the next thing all my airtime has disappeared. I phoned 173 for more than 4 times and they keep on telling me the same information that i used 96cents for internet and 40cents for another call and R4.something for another call, then I want the rest of the money and they keep telling me to call after two hours because they are checking on the system, i call after two hours, they say the same thing again. I WANT MY AIRTIME BACK TODAY!! My number is ***. I want my airtime.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
06 Mar 2015, 12:26Hello Koenas,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records there was usage on the 17-02-2015 after recharging for R30.00. please see the below:
Internet usage: 2015-02-17@ 09:29:15
Internet usage: 2015-02-17 @ 09:30:15
International calls: 2015-02-17 @ 09:31:15
Ineternet usage: 2015-02-17@ 09:43:31
Internet usage: 2015-02-17 @ 17:29:15
The recharge amount was all used up on the 17-02-2015. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records there was usage on the 17-02-2015 after recharging for R30.00. please see the below:
Internet usage: 2015-02-17@ 09:29:15
Internet usage: 2015-02-17 @ 09:30:15
International calls: 2015-02-17 @ 09:31:15
Ineternet usage: 2015-02-17@ 09:43:31
Internet usage: 2015-02-17 @ 17:29:15
The recharge amount was all used up on the 17-02-2015. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply06 Mar 2015, 12:26
Official
Hello Koenas,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records there was usage on the 17-02-2015 after recharging for R30.00. please see the below:
Internet usage: 2015-02-17@ 09:29:15
Internet usage: 2015-02-17 @ 09:30:15
International calls: 2015-02-17 @ 09:31:15
Ineternet usage: 2015-02-17@ 09:43:31
Internet usage: 2015-02-17 @ 17:29:15
The recharge amount was all used up on the 17-02-2015. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. According to our records there was usage on the 17-02-2015 after recharging for R30.00. please see the below:
Internet usage: 2015-02-17@ 09:29:15
Internet usage: 2015-02-17 @ 09:30:15
International calls: 2015-02-17 @ 09:31:15
Ineternet usage: 2015-02-17@ 09:43:31
Internet usage: 2015-02-17 @ 17:29:15
The recharge amount was all used up on the 17-02-2015. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,