HW
HILDA W
1 reviews | Active since Dec 2014
21 May 2018, 10:46
MTN please refund me
Please get your agents and team leaders training on how to treat your customers.I purchased 2 all net bundle for R10 last werk 17/18 May 2018.I was told that this was escalated and I was given a ticket number.Today I call to follow up and I'm told it has been escalated and the agents says you are going to go around in sircles.But says he will try and find out what's happening.Worst service ever
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Replies (2)
MTN South Africa's replyOfficial
31 May 2018, 13:29Thank you for taking my call.
We apologize for the inconvenience that you have experienced due to bad service from one of our touch points.. We completely understand the frustration it causes.
We have escalated to our internal quality assurance department for that call to be pulled and listened to and the necessary measures will be done to deal with service levels.
It was picked up that the matter (all net bundle purchase) was resolved and refunded the R10.00 airtime on your number: *** on the 18th May 2018.
Warm regards
Eunice
Complaints analyst.
Complaints analyst.
Best regards,
MTN South Africa's reply31 May 2018, 13:29
Official
Thank you for taking my call.
We apologize for the inconvenience that you have experienced due to bad service from one of our touch points.. We completely understand the frustration it causes.
We have escalated to our internal quality assurance department for that call to be pulled and listened to and the necessary measures will be done to deal with service levels.
It was picked up that the matter (all net bundle purchase) was resolved and refunded the R10.00 airtime on your number: *** on the 18th May 2018.
Warm regards
Eunice
Complaints analyst.
Complaints analyst.
Best regards,
HW
HILDA W's updateReviewer Update
01 Jun 2018, 09:12Really!!!!!? Compensation for such rude impolite service and I get redunded with R10 .Do you even understand the nature of my complaint.The seriousness of the emergency call I had to make .And this is your response. Wow is all I can say
HW
HILDA W's update01 Jun 2018, 09:12
Reviewer Update
Really!!!!!? Compensation for such rude impolite service and I get redunded with R10 .Do you even understand the nature of my complaint.The seriousness of the emergency call I had to make .And this is your response. Wow is all I can say