DVDM
Daniel Van Der Merwe

1 reviews | Active since Mar 2018

13 Mar 2018, 15:00

Mtn please read and phone me

Samsung is literally telling me I'm fault with not claiming my Cruise voucher in time and there is nothing they can do about it and its MTN fault for not giving me the right information.

Where is the customer service in that? They are shifting the blame on myself and MTN. But if i knew about this then i would've done it long time ago..

This is how they **** people with the rewards they give with the phone. I'm not happy with this at all and Samsung has treated me like garbage. As its my first time owning one of the devices its really left sour taste in my mouth and will switch back to the competitors as soon as possible as they will deliver a good standard of service if this was the case with them.

I would never recommend Samsung to anyone just because of the poor service I've got from them from this whole story.

Samsung **** people Is what i will always take away from this episode.... DONT EVER BUY SAMSUNG!!! #samsungSA

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Replies (3)
MTN South Africa
MTN South Africa's reply14 Mar 2018, 22:55
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

An escalation will be sent to our Marketing division to confirm details of the promotion. A response will be communicated once received

We sincerely hope that this is in order .

Kind regards

Kevin

MTN South Africa
MTN South Africa's reply14 Mar 2018, 22:55
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

An escalation will be sent to our Marketing division to confirm details of the promotion. A response will be communicated once received

We sincerely hope that this is in order .

Kind regards

Kevin

MTN South Africa
MTN South Africa's reply14 Mar 2018, 22:55
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

An escalation will be sent to our Marketing division to confirm details of the promotion. A response will be communicated once received

We sincerely hope that this is in order .

Kind regards

Kevin