1 reviews | Active since Mar 2015
MTN - Please pay back the money!!!
I don't usually complain that much about service but this is ridiculous. <br> <br> I opened a contract with Nashua Mobile back in 2010. I never had a single problem for +- 5 Years. My contract was with MTN (at Nashua). Nashua the company closed in September/ October 2014. They switched my contract to MTN. Then suddenly in January I was billed for a PACKET SWITCHED DATA CALLS of R722.86???? <br> <br> First of all I tried to phone the FREE customer care number MTN 808 / 083 1 808. They never picked up!!! So much for care. So I went to the MTN Store in Fleurdal Mall. They agreed I was billed wrongfully since I paid a fixed amount for 5years now. They logged a call for my credit (in January). They never called back. I went back to the store only for the other lady to tell me I must phone the 808/ *** number. I said I already did. She then said I must do it again. Who on earth can help me then if the customer care number is not working and the customer service is so pathetic??? <br> <br> I was billed R722.86 more than usual?? I want my credit back on my account!!! and I see I am not the only one complaining about the free number & about a PACKET SWITCHED DATA CALLS billing???<br> <br> Pay back my money please!!!
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the charges were for data usage above the allocated data bundle and minutes provisioned. We have noted that the limit was only set on 31-01-2015 which means any charges incurred before then are valid.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the charges were for data usage above the allocated data bundle and minutes provisioned. We have noted that the limit was only set on 31-01-2015 which means any charges incurred before then are valid.
Thank you
Wenzile Masina
REQ:***
