MTN Please keep to you promises

Referring to MTN's feedback below...... I have had no other communication from MTN regarding this matter. I would like to know what the progress is PLEASE?<br> Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.<br> We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. <br> The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.<br> Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.<br> Regards<br> REQ:***