RM
Reshan M
1 reviews | Active since Sept 2017
30 Nov 2019, 14:07
Mtn please inform me
I recently tried to apply for a contract on mtn and they keep declining me and I find it strange cause I have a good credit record and all my accounts are up to date. I spend more than R700 a month on airtime on my prepaid mtn number. Whereas other service providers are offering me deals but unfortunately their network coverage is not as good as MTN in my area. I would like to know why MTN keeps declining my application.
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Replies (5)0
Replies (5)
MTN South Africa's replyOfficial
30 Nov 2019, 14:39Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
We pick up with the ID number you had a previous contacts with MTN A***. There were 2 numbers linked to this account. The account was paid up and the 2 numbers was used last in 2017 and 2016. If the numbers was not in used for 2 years the account will be placed in a legal status, however there is no owing to MTN, This will cause sometimes for contracts not be approved and declined.
MTN is looking in a way forward to change the process.
We have sent the request to the legal department to remove the legal status from the previous account for the contract to be approved via our vetting department.
For the coverage problem you can contact the coverage department on ***.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
We pick up with the ID number you had a previous contacts with MTN A***. There were 2 numbers linked to this account. The account was paid up and the 2 numbers was used last in 2017 and 2016. If the numbers was not in used for 2 years the account will be placed in a legal status, however there is no owing to MTN, This will cause sometimes for contracts not be approved and declined.
MTN is looking in a way forward to change the process.
We have sent the request to the legal department to remove the legal status from the previous account for the contract to be approved via our vetting department.
For the coverage problem you can contact the coverage department on ***.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply30 Nov 2019, 14:39
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
We pick up with the ID number you had a previous contacts with MTN A***. There were 2 numbers linked to this account. The account was paid up and the 2 numbers was used last in 2017 and 2016. If the numbers was not in used for 2 years the account will be placed in a legal status, however there is no owing to MTN, This will cause sometimes for contracts not be approved and declined.
MTN is looking in a way forward to change the process.
We have sent the request to the legal department to remove the legal status from the previous account for the contract to be approved via our vetting department.
For the coverage problem you can contact the coverage department on ***.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
We pick up with the ID number you had a previous contacts with MTN A***. There were 2 numbers linked to this account. The account was paid up and the 2 numbers was used last in 2017 and 2016. If the numbers was not in used for 2 years the account will be placed in a legal status, however there is no owing to MTN, This will cause sometimes for contracts not be approved and declined.
MTN is looking in a way forward to change the process.
We have sent the request to the legal department to remove the legal status from the previous account for the contract to be approved via our vetting department.
For the coverage problem you can contact the coverage department on ***.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
RM
Reshan M's updateReviewer Update
30 Nov 2019, 15:28Thank you for the feedback I really hope the problem can be resolved cause I'm interested in one of your black Friday deals.
RM
Reshan M's update30 Nov 2019, 15:28
Reviewer Update
Thank you for the feedback I really hope the problem can be resolved cause I'm interested in one of your black Friday deals.
RM
Reshan M's updateReviewer Update
02 Dec 2019, 06:22When will I know whether the problem is resolved or not cause I'm interested in a black friday deal?
RM
Reshan M's update02 Dec 2019, 06:22
Reviewer Update
When will I know whether the problem is resolved or not cause I'm interested in a black friday deal?
MTN South Africa's replyOfficial
09 Dec 2019, 21:05Thank you for your patienece.
Legal has removed the status, you can go back to the store to finalized the application.
Legal has removed the status, you can go back to the store to finalized the application.
Best regards,
MTN South Africa's reply09 Dec 2019, 21:05
Official
Thank you for your patienece.
Legal has removed the status, you can go back to the store to finalized the application.
Legal has removed the status, you can go back to the store to finalized the application.
Best regards,
RM
Reshan M's updateReviewer Update
10 Dec 2019, 05:06It's no use now unfortunately I won't get the deal that I wanted. The black friday deal is over.
RM
Reshan M's update10 Dec 2019, 05:06
Reviewer Update
It's no use now unfortunately I won't get the deal that I wanted. The black friday deal is over.