DV
David V
1 reviews | Active since Oct 2011
21 Apr 2020, 16:44
MTN, PLEASE HELP ME URGENT
I need help please.
I dialed *135*0# and chose contract services to see my balances.
It says my unbilled balance is R18600+
What the hell?
That is wrong. I would like this cleared please.
I am on a Top Up with a spend limit of R0.
The MTN App says my current usage is only R916,50.
So something has been messed up. Please fix it.
I have phoned customer care multiple times and was told they can't see it and that it is an error. Please fix it.
Reference numbers available once you contact me.
Please HELP. URGENT.
Helpful (0)
Replies (4)0
Replies (4)DV
David V's updateReviewer Update
23 Apr 2020, 08:52Asked for help on Twitter 2 days ago as well...
Was asked to verify my details and then nothing.
Poor show.
Was asked to verify my details and then nothing.
Poor show.
DV
David V's update23 Apr 2020, 08:52
Reviewer Update
Asked for help on Twitter 2 days ago as well...
Was asked to verify my details and then nothing.
Poor show.
Was asked to verify my details and then nothing.
Poor show.
MTN South Africa's replyOfficial
23 Apr 2020, 19:20Dear David V
Please accept our apologies for any inconvenience that were caused. It is certainly not our intention to dissatisfy our clients.
According to our records, the amount that will be debited from your account is2098.0 | 2020-04-17 | 2020-05-31 | 2098.0 | I*** | Invoice | 2020-04-17
Regards
Ebbedene
MTN Complaints Management Team
Please accept our apologies for any inconvenience that were caused. It is certainly not our intention to dissatisfy our clients.
According to our records, the amount that will be debited from your account is2098.0 | 2020-04-17 | 2020-05-31 | 2098.0 | I*** | Invoice | 2020-04-17
Regards
Ebbedene
MTN Complaints Management Team
Best regards,
MTN South Africa's reply23 Apr 2020, 19:20
Official
Dear David V
Please accept our apologies for any inconvenience that were caused. It is certainly not our intention to dissatisfy our clients.
According to our records, the amount that will be debited from your account is2098.0 | 2020-04-17 | 2020-05-31 | 2098.0 | I*** | Invoice | 2020-04-17
Regards
Ebbedene
MTN Complaints Management Team
Please accept our apologies for any inconvenience that were caused. It is certainly not our intention to dissatisfy our clients.
According to our records, the amount that will be debited from your account is2098.0 | 2020-04-17 | 2020-05-31 | 2098.0 | I*** | Invoice | 2020-04-17
Regards
Ebbedene
MTN Complaints Management Team
Best regards,
DV
David V's updateReviewer Update
23 Apr 2020, 19:27Thank you for your response.
As you can agree - seeing the amount of R18600+ will give anyone a heart attack. And not getting responses on the channels I have tried is also frustrating.
Please can I have it in writing that the R18600+ is an error and that it is not my UNBILLED balance? The *135*0# thing says that my UNBILLED balance is R18600+. Please confirm that that is wrong?
The MTN app says my bill so far (is that UNBILLED?) is R923,10.
And please note - I am specifically talking about the UNBILLED balance which says R18600+. That is ridiculous.
I need assurances that it is wrong. I will NOT pay an amount of R18600+. It is an error and needs to be fixed please. I don't know how - but it needs to be done.
As you can agree - seeing the amount of R18600+ will give anyone a heart attack. And not getting responses on the channels I have tried is also frustrating.
Please can I have it in writing that the R18600+ is an error and that it is not my UNBILLED balance? The *135*0# thing says that my UNBILLED balance is R18600+. Please confirm that that is wrong?
The MTN app says my bill so far (is that UNBILLED?) is R923,10.
And please note - I am specifically talking about the UNBILLED balance which says R18600+. That is ridiculous.
I need assurances that it is wrong. I will NOT pay an amount of R18600+. It is an error and needs to be fixed please. I don't know how - but it needs to be done.
DV
David V's update23 Apr 2020, 19:27
Reviewer Update
Thank you for your response.
As you can agree - seeing the amount of R18600+ will give anyone a heart attack. And not getting responses on the channels I have tried is also frustrating.
Please can I have it in writing that the R18600+ is an error and that it is not my UNBILLED balance? The *135*0# thing says that my UNBILLED balance is R18600+. Please confirm that that is wrong?
The MTN app says my bill so far (is that UNBILLED?) is R923,10.
And please note - I am specifically talking about the UNBILLED balance which says R18600+. That is ridiculous.
I need assurances that it is wrong. I will NOT pay an amount of R18600+. It is an error and needs to be fixed please. I don't know how - but it needs to be done.
As you can agree - seeing the amount of R18600+ will give anyone a heart attack. And not getting responses on the channels I have tried is also frustrating.
Please can I have it in writing that the R18600+ is an error and that it is not my UNBILLED balance? The *135*0# thing says that my UNBILLED balance is R18600+. Please confirm that that is wrong?
The MTN app says my bill so far (is that UNBILLED?) is R923,10.
And please note - I am specifically talking about the UNBILLED balance which says R18600+. That is ridiculous.
I need assurances that it is wrong. I will NOT pay an amount of R18600+. It is an error and needs to be fixed please. I don't know how - but it needs to be done.
DV
David V's updateReviewer Update
24 Apr 2020, 09:50Ebbedene has been in contact with me.
Helped me out very quickly. Thank you Ebbedene. :)
Helped me out very quickly. Thank you Ebbedene. :)
DV
David V's update24 Apr 2020, 09:50
Reviewer Update
Ebbedene has been in contact with me.
Helped me out very quickly. Thank you Ebbedene. :)
Helped me out very quickly. Thank you Ebbedene. :)