MTN Please Help Me TODAY 11 May 2022

Email that was sent on the 29 April 2022 from Tambotie Mall MTN Store

Trust all is well.

I have a customer with me who want to do an upgrade on his number but when we look on MyCustomer it shows that the customer is only eligible for upgrade on the 3rd of December 2023 but when you look at the termination date it shows that it can be cancelled on 27th of April 2022, when we go to upgrade subscriber on MyCustoemr it shows that it was upgrade on the 3rd of April 2022.

MSISDN: ***

ID: ***

Kindly provide feedback on how to sort this out.

Thank you

Danel [***]

Even this day MTN has not helped me on this. On the 06 May 2022 I called MTN and requested to speak to Rentention Department I called 3 times. 1st time I was told to call after an hour as the system is offline. Second call I hold and the cut. Third call I was transfered from pillar to post without any help. Last call was at 16h25.

Today , 11 May 2022 I called after 12. First call the call was transfered to Rentention and the lady said she can't help me as that department works with Business Account she will refer me to the Personal Account Rentention. Call was transfered and the was silence no tone, no agent nothing.

I attempt the second call and spoke to Osego from Personal Account in Retention he said he can't help me as the account needs an OLD System. I must hold he will get someone who can assist me.

I waited and he got back to me and told me he did not get the person but he did send an email.

I asked him too forward me the email he send he said he can't do that. I then asked to speak to his supervisor and he tried to get the supervisor but with no luck he did not. He then said to me he did send the supervisor as well the email and I must expect a call from them before 2pm they will call me on ***. I have not received any call.

Honestly I very much frustrated and tired. Can they call me and assist me.